Journal directory listing - Volume 51 Number 2 (2006/October) - Humanities & Social Sciences【51(1&2)】

The Establishment and Use of a New Model for Measuring Employee Satisfaction: Case Study of a High-Tech Company Author: King-Jang Yang(Department of Applied Mathematics,Chung-Hua University)、Ching-Chow Yang(Depatment of Industrial Engineering,Chung-Yuan Christian University)、Tsu-Ming Yeh(Department of Industrial Engineering,Chung-Yuan Christian University)

Vol.&No.:Vol. 51, No.1&2
Date:October 2006


Its employees are a company’s most important resource for the achieving of excellence. Therefore industries pay much attention to the assessment of employee satisfaction. But only to assess employee satisfaction is not enough. If firms have a scale that can measure not only employee’s satisfaction with regard to various items but also the relative importance, to employees, of these various items, then they not only can understand their employees’ requirements from the analytic results of the “importance” survey, but can also determine where to make improvements from a comparison between the degree of importance degree and the satisfaction level.
In this project, therefore, we developed a measurement model of employee satisfaction by imitating the SERVQUAL model: we call it EMPLSATI. If we conduct an evaluation of employee satisfaction by using the EMPLSATI model, then we can understand the employees’ requirements in terms of both real perceptions and (perhaps unrealistic) expectations.. From the analytic results of the EMPLSATI survey, the items to be improved can also be verified.
We also conducted simultaneous surveys of “satisfaction” and “importance,” using EMPLSATI, for a high-tech company in Taiwan. From statistical analyses and comparisons, we found a few differences between our evaluation results and those of McDougall & Leuesque (1992) and Comm & Mathaisel (2000), who thought that the evaluation of degree of expectation could be replaced by that of degree of importance.








Keywords:improvement index, employee expectation, employee perception, employee satisfaction

《Full Text》

APA FormatYang, K.-J., Yang, C.-C., & Yeh, T.-M. (2006). The Establishment and Use of a New Model for Measuring Employee Satisfaction: Case Study of a High-Tech Company. Journal of National Taiwan Normal University: Humanities & Social Science, 51(1&2), 1-21. doi:10.6210/JNTNULL.2006.51.01